Embedded Files
Mygrator - An Ecosystem of Immigration Industry
Need further assistance?
Need further assistance?
If you have a problem that requires department to access your details, you can call department
Monday to Friday from 9am to 5pm (excluding Australian National Public holidays).
Telephone
Telephone
Before you call Home Affairs check:
If you have a complex issue or can't find the information on the website, you can call department of Home Affair's, Global Service Centre (GSC). Make sure you have your identity documents ready to identify yourself while being on call with officer.
Establish your identity
Establish your identity
Have your passport or travel document ready before you contact department of home affairs.
Department will require to ask you a number of questions to establish your identity.
Department need to comply with the Privacy Act 1988 before discussing or updating your record, this includes if you're authorised to act on behalf of someone. Thats why Department requires to identify you as authorised person to discus the matter.
Department will not and cannot discuss your migration matter with an un-authorised third party without your permission. To give permission you need to submit the relevant 956 Form.
Global Service Centre
Global Service Centre
You can contact Department of Home Affairs from Monday to Friday 9 am to 5 pm local time. Department receives a high volume of telephone enquiries each day. Monday is considered as peak day and wait times may be longer on phone.
You can contact Department of Home Affairs from Monday to Friday 9 am to 5 pm local time. Department receives a high volume of telephone enquiries each day. Monday is considered as peak day and wait times may be longer on phone.
GSC is closed on Australian National Public Holidays.
GSC is closed on Australian National Public Holidays.
In Australia - Phone: 131 881
Outside Australia - Phone: +61 2 6196 0196
Find details about Departments offices in and outside of Australia.
Need help? Department wants you to find what you’re looking for. Chances are, you'll find the answer here. Save time by using Departments online services and guides, or get in touch with Department.
Offices in Australia
Offices in Australia
Departmental offices in Australia provides services by Appointment only.
If Department needs to see you, They will send you a letter or invitation to attend an appointment.
Prior to attending your appointment in one of Departments offices, see COVID-19 instructions for attending a Departmental office in Australia.
Offices outside Australia
Offices outside Australia
Department have offices in a number of countries around the world who provide visa and citizenship services.
What you can do yourself ?
What you can do yourself ?
You can find further guidance on Departments Website (We have compiled useful information on this website too, to assist you with your general nature questions).
If you:
Need migration advice, see MIGRATION AGENTS..
Need to submit a paper application, see PAPER APPLICATIONS.
Need to check the status of your application, see our GLOBAL PROCESSING TIMES.
If you are unsure about which visa is right for you, use the VISA FINDER.
If your situation has changed, and you're not sure what you need to do, or if you need to update any personal details, use CHANGE OF SITUATION.
Page updated
Google Sites
Report abuse